You can monitor your shipment on their Polar Air Cargo website or by calling their customer service number. For tracking your package via the website, you’ll be required to give the tracking number for your package and the email address you used to sign up with. The customer service line is accessible by dialing (212) 969-8100.
You can also include the Polar Air Cargo Tracking number in the above box to receive notifications about your order immediately.
customerservicecenter@polaraircargo.com
Toll Free US: 1-888-380-3400
Intl: +1-914-701-8102